Frequently asked questions

Nova is a modern training platform that connects professional personal trainers with clients. Trainers get a complete toolkit: workout builder, periodization, CRM, chat, nutrition tracking, and Stripe-powered payments, all with 0% platform commission. Clients can find a trainer, follow programs, track progress, and stay motivated through a built-in gamification system.

Nova has two sides. For professional personal trainers running an online or hybrid coaching business, we provide the software they need to deliver, manage, and scale. For their clients, and for self-trainers using Nova Originals, we provide a polished training experience with avatars, XP, streaks, and progress tracking.

Three things. (1) Marketplace + 0% commission: Nova has a built-in marketplace where new clients find you, and you keep 100% of your coaching income, we take 0%. (2) All-in-one: workout builder, periodization, CRM, chat, nutrition and Stripe payments in one platform. (3) Best-in-class gamification with 5-stage avatar evolution that keeps clients showing up.

Nova is built Norwegian-first but works globally. The interface is available in 5 languages (Norwegian, English, German, French, Spanish), Stripe handles multi-currency payments, and the platform is hosted on EU infrastructure. Trainers can serve clients anywhere in the world.

We offer three paid plans: Basic (NOK 499/month, up to 10 clients), Pro (NOK 849/month, up to 25 clients), and Elite (NOK 1,200/month, unlimited clients). All plans include the full toolkit: workout builder, CRM, chat, payments, and 0% commission. Annual billing gives you 1-2 months free.

Yes. The free tier is permanent and supports up to 3 clients, no credit card required. It's a great way to test Nova with a couple of clients before upgrading. There is no time-limited trial; you can stay on Free as long as you want.

You can cancel anytime from Settings → Subscription, which opens the Stripe Customer Portal. There are no cancellation fees and no lock-in periods. After canceling, you keep access until the end of your paid billing cycle, then drop to the Free plan automatically.

You choose. Monthly billing renews automatically each month and can be canceled anytime. Annual billing is paid upfront and gives you 1-2 months free compared to paying monthly. Both options include the same features. You can switch between them in Settings → Subscription.

No, never. Nova charges 0% commission on coaching fees. You keep 100% of what your clients pay you. We only earn through the trainer subscription and Nova Originals sales, never by skimming your revenue.

Via Stripe Connect. You connect your Stripe account once, and clients can pay you directly through Nova for coaching, programs or one-off purchases. Payouts go straight to your bank account on the schedule you choose. Stripe's standard transaction fees apply, see Stripe's pricing for current rates.

Use the web dashboard's workout builder: a drag-and-drop interface for sessions, blocks, and exercises with full control over sets, reps, weight, RIR, RPE, tempo, %1RM, and rest. You can save templates, build multi-week periodized programs, duplicate weeks, and assign programs to clients in seconds.

You'll be prompted to upgrade to the next plan before adding clients beyond your current limit. If your subscription is downgraded (e.g. by canceling Pro and dropping to Free), Nova keeps your 3 oldest clients connected and gracefully disconnects the rest. No client data is deleted, and you can reconnect them later by upgrading.

Use the marketplace to browse trainers by specialty (strength, hypertrophy, rehab, mobility, weight loss, etc.) and location. On the trainer's profile you'll see their bio, qualifications and pricing, and you can start a chat before committing. Once you're ready, the trainer can connect with you directly.

Nova Originals are ready-made training programs from Nova, quality-assured by a certified trainer. You'll find the catalog at novafitness.no/originals, and you buy the programs in the Nova app or on My page when signed in. Perfect if you want quality programming without hiring a 1-on-1 trainer, at a fraction of the price — with the same gamification, progress tracking and avatar evolution as with a personal trainer.

Polar heart rate monitors are supported via the Polar SDK for live training data. Apple Health (iOS) and Health Connect (Android) are integrated, so steps, sleep and heart rate sync automatically. Garmin and Fitbit integrations are on the roadmap and prioritized by what trainers and clients ask for.

Yes. Nova is built GDPR-first: data is stored on EU servers, sensitive fields are encrypted, and you can export all your personal data anytime from the settings — in the app you'll find "Download my data" under Settings → About → Account. For trainers who process their clients' personal data we provide a Data Processing Agreement (DPA), available at novafitness.no/legal/dpa. See the privacy policy for legal basis, retention and your rights.

All Nova data is stored in Firebase's europe-west region (EU), encrypted at rest and in transit (TLS 1.2+). Sensitive fields like health notes and chat messages are additionally encrypted at the application layer. We never sell or share your data with third parties for marketing.

Go to Settings → Account → Delete account, or visit novafitness.no/support/account-deletion. For your security we email you a confirmation link valid for 24 hours; click it to finish the deletion. Your personal data is removed, except records we're legally required to keep (e.g. accounting for completed payments).