Delete your Nova account

How to delete your account from the app

1. Open the Nova app and sign in.
2. Go to Settings.
3. Scroll all the way to the bottom of Settings and tap Delete my account permanently (small grey text below the sign-out button).
4. Confirm deletion in the dialog that appears.
5. Check your email. We send a confirmation link to verify that you are really the one requesting deletion.
6. Click the link in the email to start deletion. The link is valid for 24 hours — if it expires, simply start the deletion again from the app. Your account and all your data will be removed within 30 days.

If you recently changed the email address on your account, deletion is blocked for 7 days after the change for security reasons. This protects your account against hijacking.

Have a trainer account? Send us an email and we'll delete the account for you.

How to delete your account without app access

If you don't have access to the app (for example because you've uninstalled it or lost your device), you can request deletion by email:

support@novafitness.no

Include the email address you created the account with. We verify your identity and delete the account within 30 days, in accordance with GDPR.

What gets deleted?

• Profile, name, email, photo
• Training logs and programs you've created
• Chat messages
• Body measurements, progress photos, meal diary
• Health integrations (Polar, Apple Health, Health Connect)
• Stripe customer profile and payment methods
• Authentication tokens and sessions

What is kept for legal reasons?

Certain data is kept for a limited period even after deletion:

• Invoice and transaction data: 5 years, in accordance with Norwegian bookkeeping law.
• Anonymised usage statistics: aggregated numbers without personal identifiers, for product improvement.
• Legal correspondence: if we have an ongoing lawsuit or complaint.

Want to export your data?

Before deleting your account you can export a complete copy of your data (GDPR Article 20, right to data portability). The export is at the bottom of Settings, the Export data button right above the delete button. You can also request it by email at support@novafitness.no.